LTIMindtree | Overland Park, KS

Global technology consulting and digital solutions company with operations in 30 countries.

Director – Projects | Sept 2019 – Present

Client Name: CaterpillarandBlack & Veatch

Manage and grow a $30M book of business for multiple global client organizations, leading a team of over 150 high-performance leaders to deliver Application Managed Services (AMS) for enterprise-level engineering applications across 10 portfolios. Drive growth and manage the P&L of engagements, oversee P&L, budget forecasting, and operational aspects of service delivery projects. Establish and sustain strong relationships with client C-suite leadership, facilitating decision-making and improving overall relationships. Uncovered $54 million saving potential by Design Thinking and devised the Next Gen Tech Road Map for Construction Business for client. Unearthed 41 different prospects.

• Built and maintained strong rapport with clients and understood their business needs, goals, and challenges.
  • Established and sustained solid relationships with clients and comprehended their business objectives, aspirations, and difficulties.
  • Created and preserved robust connections with clients and grasped their business requirements, targets, and obstacles.
  • Formed and kept strong bonds with clients and discerned their business necessities, aims, and hurdles.
• Led a cross-functional team of 15 Account Managers, Program Managers, Project Managers, Senior Managers, Senior Consultants, and Architects to ensure the successful execution of all ongoing and upcoming programs, exceeding client expectations.
• Managed, nurtured, and expanded existing client relationships to maximize client satisfaction, retention, and upselling.
  • Oversaw, cultivated, and grew long-term partnerships with clients to ensure their loyalty, retention, and revenue growth.
  • Directed, developed, and enhanced ongoing collaborations with clients to boost their satisfaction, retention, and cross-selling.
  • Supervised, fostered, and increased enduring alliances with clients to optimize their happiness, loyalty, and upselling.
• Initiated a comprehensive performance enhancement initiative, streamlining resource distribution and project selection, resulting in a 15% increase in overall program profitability.
• Championed the adoption of Agile methodologies across the team, resulting in a 30% increase in team productivity and improved coordination between stakeholders.
• Produced net new revenue by adding 2 new clients into current portfolio; orchestrated all aspects of the transaction, from prospecting and negotiations through structuring and closing.
• Launched a comprehensive global business expansion campaign, securing the addition of a prominent manufacturing logo in a European country, propelling market growth by 22% and driving $2 million in annual revenue increase.
• Directed a highly complex divestiture initiative for a prominent client, collaborating closely with C-suite leaders to design and implement comprehensive strategic, tactical, and operational plans, delivering outstanding results and driving significant shareholder value.
• Led various programs for clients to drive adaptation of new policies and strategy.
• Acted as the main contact and advocate for the clients within the consulting company and collaborated with the internal team to deliver high-quality services and solutions.
  • Served as the primary liaison and champion for the clients within the consulting firm and cooperated with the internal team to provide top-notch services and solutions.
  • Functioned as the chief communicator and supporter for the clients within the consulting organization and worked with the internal team to offer excellent services and solutions.
  • Operated as the key intermediary and promoter for the clients within the consulting business and partnered with the internal team to supply superb services and solutions.
• Lead point of contact ensuring global compliance with all service delivery functions.
• Subject matter expert in delivering ITIL best practices across the entire service lifecycle.
• Improved overall data management and analytics tracking by enabling all services to be measurable.
• Nominated for special assignments, i.e., DEAL (Digital Enablement Accelerated Learning) and GEMS programs.